Showing 1-10 of approximately 13094 books results for "customers" .
Author: Ken Blanchard, Sheldon Bowles
ISBN: 0688123163
Recommended Retail Price: $22.99
"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans."
This, in a nutshell, is the advice given to a new Area Manager on his fi...
Author: Avinash Kaushik
ISBN: 0470529393
Recommended Retail Price: $39.99
Adeptly address today’s business challenges with this powerful new book from web analytics thought leader Avinash Kaushik. Web Analytics 2.0 presents a new framework that will permanently change how you think about analytics. It provides specific recommendations for creating an actionable strategy, applying anal...
Author: Joseph Jaffe
ISBN: 0470487852
Recommended Retail Price: $29.95
Why customer retention is the new acquisition
If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Join the Conversation, and a lead...
Author: Jeffrey Gitomer
ISBN: 188516730X
Recommended Retail Price: $30.00
Nationally syndicated columnist and sales trainer, Jeffrey Gitomer shows you how to convert "satisfied" customers into "loyal" customers.To longtime sales and customer-service pro Jeffrey Gitomer, boasting about a near-perfect customer-satisfaction rating of 97.5 percent is a major mistake. "That means 2.5 percent of...
Author: Joseph Michelli
ISBN: 0071548335
Recommended Retail Price: $25.95
Discover the secrets of world-class leadership!
When it comes to refined service and exquisite hospitality, one name stands high above the rest: The Ritz-Carlton Hotel Company. With ceaseless attention to every luxurious detail, the company has set the bar for creating memorable customer experie...
Author: Jeffrey J. Fox
ISBN: 0786865954
Recommended Retail Price: $16.99
Filled with smart tips given in the Fox signature style, counter- intuitive, controversial, and practiced, this hard-hitting collection of sales advice shows readers how to woo, pursue, and finally win any customer. In witty, succinct chapters, Fox offers surprising, daring, and totally practical wisdom that will help ...
Author: Seth Godin
ISBN: 0684856360
Recommended Retail Price: $25.00
The man Business Week calls "the ultimate entrepreneur for the Information Age" explains "Permission Marketing" -- the groundbreaking concept that enables marketers to shape their message so that consumers will willingly accept it.
Whether it is the TV commercial that breaks into our favorite program, or...
Author: Marty Cagan
ISBN: 0981690408
Recommended Retail Price: $29.95
Why do some products make the leap to greatness while others do not?
Creating inspiring products begins with discovering a product that is valuable, usable, and feasible. If you can not do this, then it s not worth building anything.
- How do you decide which product opportunities to pursue?
- How do you ge...
ISBN: 1581156685
Recommended Retail Price: $24.95
Design Thinking is packed with intriguing case studies and practical advice from industry experts. This anthology is organized into three sections that focus on the use of design for innovation and brand-building, the emerging role of service design, and the design of meaningful customer experiences. This boo...
Author: Ted Kinni
ISBN: 0786853948
Recommended Retail Price: $10.95
Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality ser...